Question 1

What do you provide with the bike? Which equipment?

Accepted Answer

We provide a lock and a repair kit for every bikes(If you have to use a tube we will have to charge you between 5€ and 9€ depends on the type of the tube).
Equipments are available for rent at the shop.Pedals : Look Keo - 5€
Shoes : fizik or Specialized (5€)
Helmet : Kask (5€)
Full cycling outfit : 15€

Question 2

What happens if I cancel my hire reservation?

Accepted Answer

Due to Coronavirus, no refund will be made but everyone who made a reservation will have a voucher anytimes he wants for one year.

Question 3

What guarantees do I need to hire a bike?

Accepted Answer

Bring your passport or ID, a Visa or a MasterCard and a proof of accommodation.

Question 4

Do you deliver the bikes?

Accepted Answer

Yes! Anywhere on the island, contact us to get a quote.

Question 5

What happens if the bike is damaged or stolen?

Accepted Answer

Once you leave the shop with the bike, it becomes your responsibility.

Damaged: We will make a ckeck of the bike and charge you accordingly to the damage.

Stolen: We provide a kryptonite lock with every bikes but still if something happens you are responsible for the price of the bike.

Question 6

Can I buy the bike I rented?

Accepted Answer

Of course, at the end of the season every bikes will be on sales for approximately half price.

Question 7

What happens if I don't return the bike on time?

Accepted Answer

If you fail to return the bike according to our agreement, you will be debited
- An additionnal day rental if you booked at least one day
This because we will have a problem delivering the bike to our next cyclist. If we have not been contacted and the bike is not returned, the hirer will be reported to the local police, so it is of the utmost importance that you contact us in case of any problem with your return.

Question 8

I would like to have another cassette, is it possible?"

Accepted Answer

Yes, you can choose between 11-28, 11-32 or 11-34.

Question 9

Could you set up the bike for me?

Accepted Answer

Yes, we can if you provide us by email the 4 measurements on the picture, at least 3 days before the picking date. Our team will do our best to make the bike suitable for you.

Question 10

What happens if I am having a problem while out riding?

Accepted Answer

If you have a puncture, you could fix it with the provided equipement you will get in the saddle bag.
In case you can't fix it or something wrong happens with your bike, you could contact us and we will pick you up. We will charge you for this service, depends where you are, from 15€.

FREQUENTLY ASKED QUESTIONS