FREQUENTLY ASKED QUESTIONS
What do you provide with the bike? Which equipment?
We provide a lock and a repair kit for every bikes(If you have to use a tube we will have to charge you between 5€ and 9€ depends on the type of the tube).
Equipments are available for rent at the shop.
Pedals : Look Keo - 5€
Shoes : fizik or Specialized (5€)
Helmet : Kask (5€)
The combo with a kit : 35€
What happens if I cancel my hire reservation?
Due to Coronavirus, no refund will be made but everyone who made a reservation will have a voucher anytimes he wants for one year.
What guarantees do I need to hire a bike?
For every bikes, we will keep your ID or Passport, make a credit card imprint and bring a proof of your accomodation.
Do you deliver the bikes?
It will be possible from April.
What happens if the bike is damaged or stolen?
Once you leave the shop with the bike, it becomes your responsibility.
Stolen: We provide a kryptonite lock with every bikes but still if something happens you are responsible for the price of the bike.
Can I buy the bike I rented?
Of course, at the end of the season every bikes will be on sales for approximately half prices.
What happens if I don't return the bike on time?
If you fail to return the bike according to our agreement, you will be debited
I would like to have another cassette, is it possible?
No, your bike will be set up according to the specifications below.
Could you set up the bike for me?
What happens if I am having a problem while out riding?
If you have a puncture, you could fix it with the provided equipement you will get in the saddle bag.
In case you can't fix it or something wrong happens with your bike, you could contact us and we will pick you up. We will charge you for this service, depends where you are, from 15€.
Is it possible to deliver my bike to my address?
Yes, we can do that.
- 30€ (except the Tramontana
- 50€ Tramontana
- 30€ (except the Tramontana, Bunyola, Santa Maria, Palmanyola, Esporles, Valldemossa)
- 35€ Bunyola, Santa Maria, Palmanyola, Esporles, Valldemossa