FREQUENTLY ASKED QUESTIONS

What do you provide with the bike? Which equipment?


We provide a lock and a repair kit for every bikes(If you have to use a tube we will have to charge you between 5€ and 9€ depends on the type of the tube).
Equipments are available for rent at the shop.
Pedals
: Look Keo - 5€
Shoes : fizik or Specialized (5€)
Helmet : Kask (5€)
The combo with a kit : 35€




What happens if I cancel my hire reservation?


Due to Coronavirus, no refund will be made but everyone who made a reservation will have a voucher anytimes he wants for one year.




What guarantees do I need to hire a bike?


For every bikes, we will keep your ID or Passport, make a credit card imprint and bring a proof of your accomodation.




Do you deliver the bikes?


It will be possible from April. Different prices between 50 and 100€, depends where you are. Please contact us.




What happens if the bike is damaged or stolen?


Once you leave the shop with the bike, it becomes your responsibility.
Damaged: We will make a ckeck of the bike and charge you according to the damage.

Stolen: We provide a kryptonite lock with every bikes but still if something happens you are responsible for the price of the bike.




Can I buy the bike I rented?


Of course, at the end of the season every bikes will be on sales for approximately half prices.




What happens if I don't return the bike on time?


If you fail to return the bike according to our agreement, you will be debited - An additionnal day rental if you booked at least one day - The cost of the complet day rental if you booked just 4h. This is because we will have a problem delivering the bike to our next cyclist. If we have not been contacted and the bike is not returned, the hirer will be reported to the local police, so it is of the utmost importance that you contact us in case of any problem with your return.




I would like to have another cassette, is it possible?


No, your bike will be set up according to the specifications below. 50/34 - 11/28




Could you set up the bike for me?


Yes, we can if you provide us by email the 4 measurements on the picture, at least 3 days before the picking date. Our team will do our best to make the bike suitable for you.




What happens if I am having a problem while out riding?


If you have a puncture, you could fix it with the provided equipement you will get in the saddle bag.
In case you can't fix it or something wrong happens with your bike, you could contact us and we will pick you up. We will charge you for this service, depends where you are, from 15€.




Is it possible to deliver my bike to my address?


Yes, we can do that. Delivering
- 30€ (except the Tramontana
- 50€ Tramontana

Collecting
- 30€ (except the Tramontana, Bunyola, Santa Maria, Palmanyola, Esporles, Valldemossa) - 50€ Tramontana
- 35€ Bunyola, Santa Maria, Palmanyola, Esporles, Valldemossa





KILOMETRO CERO
Carrer De Sa Lluna, 53,
07100 Sóller,
Illes Balears,
Spain

OPENNING TIMES

8.30am to 1.30pm
5.30pm to 7.30pm

CONTACT
Tel : +34 971 631 260

Whatsapp / Viber
+34 653 469 686

Cycling & Hiking store

Shop online

Hiring Bike
Events - Tours

Cycling Camps

Brand
- SPORTFUL
- DOTOUT
- OAKLEY
- KASK
- SUPLEST

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